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Right of Withdrawal
You have the right to withdraw from the product purchase agreement within 14 calendar days from the date of receipt without giving any reason.
To make a return:
- Send an e-mail to: sklep@revetch.pl or fill out the return form available on the website.
- Mark the products you wish to return in the package.
- Products must be sent back to our registered office address: Rzeszów 35-205, Ul. Warszawska 139.
Refunds:
- The refund will be issued no later than 14 business days from the receipt of the returned product.
- The cost of the return shipment is covered by the customer, unless the product is defective or was sent by mistake.
Return Conditions:
- The product should be returned in an unchanged state, unless the change was necessary to verify its characteristics and functionality.
- In the event of returning a product used in a manner exceeding what is necessary to verify its characteristics,
- the seller may reduce the refund amount corresponding to the loss of value of the goods.
Complaints
If the product received is defective, you have the right to file a complaint.
How to file a complaint:
Send an e-mail to: biuro@revetch.pl. In the report, please provide: order number, date of purchase, description of the defect, and photos of the product (if possible).
Consideration of complaints:
Complaints are considered within 14 business days from the date of their submission. The seller may propose:
- Repair of the product,
- Replacement with a new product,
- A refund.
- Complaint shipping costs:
In the event that the complaint is deemed justified, all shipping costs are covered by the seller.